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Terms and Conditions 

The Luxury Landing Terms & Conditions

Terms and Conditions

The Luxury Landing itinerary and quote is to be read in conjunction with, and is subject to the Luxury Travel En Zed booking conditions as detailed in this document.

 

PRICES

Prices are quoted in New Zealand dollars and include GST (15%) unless indicated otherwise. Prices do not include international airfares, domestic airfares, passport or visa costs, baggage charges, personal insurances, meals, sightseeing, optional activities, beverages, laundry facilities, communication costs, or personal items. Airfare, accommodation, and other supplier charges are subject to change without prior notice, and we reserve the right to increase the itinerary price to reflect fluctuations in exchange rates.

PAYMENT

To secure your itinerary, an initial non-refundable deposit is required. The balance payment is due as per the terms outlined below. Payment can be made by direct deposit or credit

card. All payments must be made in New Zealand dollars.

All year except travelling between 15 December – 06 January and 15 December – 06 January.

Balance payment is due no later than 90 days prior to the date of arrival in New Zealand. Where a booking is made within 90 days of commencement of travel, the total trip cost is required at the time of booking. A travel invoice will be issued and will be payable immediately.

High Season Travel Dates - All travel between 15 December – 06 January

Balance payment is due no later than 14 August. Where a booking is made after 14 August, the total trip cost is required at the time of booking. A travel invoice will be issued and will be immediately payable. Failure to make payment on, or before, the due date will result in an automatic cancellation of yourbooking.


FORM OF PAYMENT

Payments can be made either by direct deposit or by credit card. Our preference is for direct deposit.

Payments made by direct deposit should be made to:

Account Name: Luxury Travel En Zed Ltd

Bank: Kiwibank Business Ltd

Bank Address: Private Bag 39888, Wellington Mail Centre, Lower Hutt 5045

Account #: 38-9025-0618422-00

Swift Code: KIWINZ22

Payments are to be made in New Zealand dollars, unless agreed otherwise.

AMENDMENTS

All amendments must be advised in writing as soon as possible. We will make every effort to accommodate any requested amendments to your itinerary, but we cannot guarantee any

requested amendments and we reserve the right to recover any additional costs and charges arising through changes of travel dates, accommodation upgrades or other components of your itinerary.

From receipt of deposit, the following amendment terms will apply:

Where a client has paid a deposit and yet to pay the final balance:

Luxury Travel En Zed will assist where possible subject to Terms and Conditions of suppliers to amend dates once within 12 months of the original travel dates. The deposit will be held on file and transferred to the new confirmed dates. Travellers will be responsible for any increase due to seasonal differences in cost.

Where a client has paid the final balance:

Luxury Travel En Zed will assist where possible subject to Terms and Conditions of suppliers to amend dates once within 12 months of their original travel dates. The remaining balance will be held on file and transferred to the new confirmed dates. Travellers will be responsible for any increase due to seasonal differences in cost.


CANCELLATIONS

All cancellations must be advised in writing as soon as possible. We reserve the right to recover any additional costs and charges arising through cancellations of your itinerary.

From receipt of deposit, the following cancellation schedule will apply:

All year except any travel between 15 December – 06 January and 15 December – 06 January

  • Received outside 90 days prior to date of travel: client will forfeit the deposit together with any prepaid supplier charges that are unable to be recovered.

  • Received 90 to 47 days prior to date of travel: client will forfeit their deposit and 100% of accommodation cost.

  • Received within 46 days of travel: client will forfeit 100% of itinerary cost.

All travel between 15 December – 06 January

  • Received before 14 August: client will forfeit the deposit together with any prepaid supplier charges that are unable to be recovered.

  • From 15 August: client will forfeit their deposit and 100% of accommodation cost.

  • Received within 46 days of travel: client will forfeit 100% of itinerary cost.


CANCELLATIONS DUE TO COVID-19

All cancellations must be advised in writing as soon as possible.

For all cancellations due to travel restrictions, self-isolation requirements or any other Government Restrictions due to Covid-19, the client will forfeit 10% of their total itinerary cost together with any supplier charges that are unable to be recovered. At the time of booking we will advise the date by which we need to be notified for these cancellations, after this date we will then enter the standard cancellation policies with the operators. After this date, the client will still forfeit 10% of their total itinerary cost together with any supplier charges that are unable to be recovered and we will adhere to all individual supplier terms and conditions in these instances.

 

ENTRY REGULATIONS AND ELECTRONIC TRAVEL AUTHORITY (ETA)

All visitors from countries eligible for visa waiver, including the United States, travellers passing through New Zealand from a transit visa waiver country, cruise ship passengers (regardless of nationality), and permanent residents of Australia, are required to obtain an Electronic Travel Authority (ETA). Travellers can apply for their ETA using the ETA mobile app or through the

Immigration NZ website

(https://www.immigration.govt.nz/new-zealand-visas/apply-for-a-visa/about-visa/nzeta). The app offers a fast and user-friendly experience with greater data accuracy, making it the preferred method. We recommend that visitors and transit passengers request their ETA well in advance of their travel date. Please allow at least 72 hours for processing.

Travellers who arrive at their departure port without an ETA will still have the opportunity to request one at that time. However, if the ETA request cannot be processed in time or is declined, the passenger will be denied boarding.

Citizens of other countries should consult with their local New Zealand embassy as entry requirements may vary. While there are generally no compulsory health formalities in New Zealand, travellers must adhere to any mandatory health checks or quarantine requirements applicable upon arrival. It is important to consider any such requirements when planning your travel dates.

 

ACCOMMODATION

Accommodation suppliers may request bonds or credit card imprints at the time of check-in, especially if they are providing amenities such as a telephone, mini-bar, damages coverage, or other facilities. These costs are the responsibility of the guest. 


GUEST BEHAVIOUR

We reserve the right, at our absolute discretion, to terminate your holiday if we deem your behaviour likely to cause distress, damage, annoyance, or danger to our employees, representatives, suppliers, or any third party or their property.

COMPLAINTS

If you have a complaint during your holiday, you must notify Luxury Travel En Zed immediately, and we will do our best to resolve the problem. If it is not possible to resolve your complaint on the spot and you wish to submit a formal complaint after your holiday, this must be done no later than 28 days after your return. Please provide full details, and we will conduct a thorough investigation. Our goal is to settle all complaints amicably. 

PRIVACY

Luxury Travel En Zed is committed to protecting your privacy. We will not disclose any personal information to any other party without your consent, except to relevant suppliers, related entities, or advisors of Luxury Travel En Zed, or where required by law. You may access your personal information by submitting a written request to Luxury Travel En Zed.

 

MAPS, PHOTOGRAPHS AND MARKETING MATERIAL

Maps, photographs, and all marketing materials, including brochures and flyers, are provided for general information purposes only and may not accurately depict actual routings, locations, or services provided. While photographs may showcase places in geographic areas, they may not necessarily be included in the holiday experience. Hotel room photographs and descriptions are representative only, and actual rooms occupied may vary in décor and amenities from those depicted. Many images are supplied courtesy of tourist bureaus, hotels, and tour operators.

 

OUR LIABILITY

We strive to carefully select reputable and competent suppliers for our travel arrangements. However, Luxury Travel En Zed, its employees, and agents cannot be held liable for any loss,

damage, or claims arising from circumstances beyond our control. This includes, but is not limited to, acts of nature, weather disruptions, governmental actions, wars, terrorism, civil disturbances, epidemics, pandemics, or other similar events. To the fullest extent permitted by law, Luxury Travel En Zed excludes all liability for any loss or damage whatsoever, including physical and psychological injury, and loss or damage to property, arising from the offer or supply of goods and services through Luxury Travel En Zed or any third party. In cases where liability does apply, Luxury Travel En Zed's liability will be limited to the re-supply or payment of the cost of re-supplying the relevant goods or services. While we strive to meet your specific travel requirements, travel is a subjective experience, and individual preferences may vary. Therefore, we cannot guarantee personal satisfaction with every aspect of your trip.

We reserve the right to modify or withdraw tours or itineraries as necessary due to factors such as weather, safety concerns, unforeseen circumstances, or events beyond our control. Any additional costs incurred as a result, such as flight delays or cancellations, will be the responsibility of the traveller.

GROUP BOOKINGS

For Group Bookings (4 rooms or more), Bookings of the Owner Cottages, and Exclusive Use Bookings, special conditions may apply. Separate terms and conditions will be provided in these instances to outline the specific arrangements and requirements for these types of bookings.

LAW OF CONTRACT

These booking conditions are governed by the laws of New Zealand and any action arising under them or in any way connected with the itinerary may be brought only in a court in New Zealand.


TRAVEL INSURANCE

Travel insurance is essential for your peace of mind. We strongly advise clients to secure comprehensive travel insurance that covers various scenarios, including but not limited to:

  • Loss of money due to trip cancellation or deferment because of unforeseen circumstances.

  • Loss or damage to personal baggage and valuable items.

  • Medical expenses incurred during the trip.

  • Additional expenses for accommodation and repatriation costs to your home country if your trip needs to be extended or cut short due to illness while in New Zealand.

  • Unexpected return home due to the death or illness of a close relative.

  • Non-refundable elements of your travel and itinerary.

Having adequate travel insurance ensures that you are protected financially against any unforeseen events that may occur during your journey.

Luxury Travel En Zed does not provide travel insurance directly. However, we are happy to assist you in finding suitable travel insurance through a reputable local insurance company. Our team can offer recommendations and guidance to help you choose the right insurance coverage for your trip, ensuring you have the protection you need for a worry-free travel experience.